FAQ

How do I place an order?

Please contact us by calling our toll-free number 888.207.9850. You may also email us, submit a form for a representative to call you or send a fax. Our Bridal Consultants are happy to answer any questions you may have and to provide outstanding service.


What fabrics do you use?

We use high quality matte satin, chiffon, organza, taffeta, and tulle. Our wedding gowns are designed and created above standards for a better look and fit. We are pleased to bring our affordable bridal dresses to you without jeopardizing the integrity of the gown.


Can I try it on before I order the gown?

Our bridal gowns or formalwear may be tried on at the Designer Bridal Gowns Showroom located in Salt Lake City, Utah inside Gateway Bridal at the Gateway shopping mall. Please contact us to schedule an appointment or stop by at your convenience.


If I do not like the product, can I return it?

Yes. Please review our return policy.


How long does it take to receive the product?

It all depends on the particular product and size. We have many styles and sizes available immediately. Just tell us what your need-by-date is and we will do all we can to deliver it on time or before. If there are any problems with delivering the product, we will inform you as soon as possible.


When do I pay for the gown?

Payment for the gown is required at the time of ordering; however, your card will not be charged until your order is confirmed (within 24 hours). We accept Visa, MasterCard, American Express, and Discover. You may also pay with a money order or check, but please allow additional time for delivery and processing. Charges apply for non-sufficient funds.


What if the gown does not fit when it arrives?

Please use the size chart that corresponds with the wedding dress before you order. Take time to be measured properly, and if you have any questions, please contact us. You still may need some alterations such as hemming the skirt or adjusting the waist. If the product is dramatically sized wrong, please let us know and we will do all we can to exchange it for a better size (shipping costs apply). You may also return the product, but please view our full return policy and other policies first.


Will I still need some alterations?

Most formalwear products require some altering to obtain the perfect fit depending on the size and shape of the particular customer. For example, it is common to have the waist taking in or let out or to adjust the length of wedding dresses to match your height.


Do you ship outside the United States?

Yes, we will in most cases. Additional shipping charges may apply. Please contact us with any questions.

Here is a great site for currency conversion for your convenience www.xe.com. Designer Bridal Gowns is not responsible or liable for information on any site outside of the Designer Bridal Gowns website. We are not responsible for currency exchange rates or any changes in exchange rates over time.


How do I specify that I want custom changes when I place an online order?

If you are ordering a dress with custom changes, it is easier to make sure they are done correctly when the order is placed over the phone. However, if you wish to order custom changes online, add any specific instructions to the notes section when ordering.


Are there any stores where I live that carry Designer Bridal Gowns' dresses?

Our dresses are made for and ordered by Designer Bridal Gowns so they are not necessarily carried by other dress stores. This is why Designer Bridal Gowns offers online ordering with a return policy available.


Does Designer Bridal Gowns have any franchise opportunities available?

We are not offering franchises at this time.